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Cloud CRM Platform

The UCH Cloud CRM Platform is the centralized brain of your restaurant business. Accessible from any web browser, it allows owners and managers to oversee operations across multiple branches in real-time.

Multi-branch Management & Synchronization​

  • Real-time Sync: When your on-premise Desktop POS is connected to the internet, it continuously syncs sales, inventory, and order data to the Cloud CRM.
  • Branch Overview: View consolidated analytics across all your outlets on a single dashboard.
  • Data Redundancy: The cloud acts as a secure backup for all your local POS data.

Centralized Dashboard & Analytics​

Get actionable insights into your business:

  • Sales Reports: View daily, weekly, and monthly sales breakdowns.
  • Item Performance: Identify your best-selling and least-selling menu items.
  • Staff Performance: Monitor the efficiency of your kitchen staff and waiters.
  • Export Data: Export reports to Excel or PDF for accounting purposes.

Master Menu Configuration​

Manage your menu centrally from the cloud:

  • Centralized Updates: Update prices, add new items, or change categories in the CRM. The changes will automatically sync down to all connected local POS systems.
  • Aggregator Sync: Push menu updates directly to food delivery aggregators (Swiggy, Zomato) via our UrbanPiper integration.
  • Combo & Modifiers: Configure complex meal combos and item modifiers seamlessly.

Settings & Role-based Access Control (RBAC)​

  • Create user accounts for your staff (Cashiers, Managers, Kitchen Staff) with specific permissions.
  • Configure global settings such as tax rates, receipt headers, and default printers.